On the Sky Express website, you can pay for your order in various ways: VISA, MasterCard, MIR Bank cards. Please use email or fax when cancelling. Find cheap Sky Express flight deals, airline statistics and Sky Express cancellation policy and contact information on momondo. 15. Customers are to ensure our emails are not blocked by filters in order to receive our email communications. 7% delays 39 min. Your booking will be cancelled if there is no payment prior to date of service. Passengers must be ready to depart and waiting at their respective pick-up location 10 mins prior to bus departure time stated on the confirmation provided by us. If this time does not suit, you should make an alternative arrangement and no refunds shall be given. All fares include one piece of hand luggage with a maximum weight of 6kg and maximum dimensions of 45cm x 35cm x 20cm. Sending a request to refuse air transportation automatically means that you agree to the terms and conditions of return and is a signal for us to return seats to the reservation system. {{ 'travel_news' | translate }} Policies vary by carrier, so it’s always best to visit your airline’s COVID-19 resource pages directly for the most up-to-date information and guidance. 16. XpresCheck is offering COVID-19 testing at Phoenix Sky Harbor International Airport. We are exempt by law to carry child restraints however we offer child restraints as an option for our customers. If you're looking for information on a Sky Express flight you've booked, you can find the latest updates here. Security Before the trip E-Tickets Hand luggage Health. 21. We accept cancellations/amendments from our passengers directly with us via telephone or email only up until 72hrs prior to travel. one ticket); delay during airport inspection (if no prohibited substances or items were found and a relevant certificate was issued); termination of the air carriage agreement at the carrier's initiative (except in cases of violation of the rules of conduct on Board the aircraft by the passenger); death of a passenger or their next of kin, including their spouses, children (including foster children) and parents (unless otherwise specified in the fare rules); illness of a passenger or a member of their family who is traveling with them on the flight (individual airlines recognize the valid reason, and the procedure requires the mandatory provision of supporting documents in the strictest form); visa refusal (only individual airlines are recognized as a valid reason and only if the original of the official refusal is provided on the form of the Embassy / Consulate with a notarized translation). All bookings are for private transport services for 1 group which may arrive on up to 2 separate flights, and all flight and pax details must be provided at the time of bookings. Vehicles we use shall depend on the number of booked passengers and can range from small type vans to coaches. In order for our vehicles to remain in a sanitary and hygienic state, the consumption of food or beverages (except bottled water) is prohibited whilst onboard. Images of vehicles shown on our website are for illustration purposes only. Bus Hire is not to be used to transport different groups of people during the hire. FAQ. Minor amendments will incur a 5,000yen charge. Please view our Terms & Conditions before booking your transfer or day tour. Airlines are having to change and cancel flights daily, but we're here to help you get the travel advice you need. Sky Express. Instagram 0% cancelled 9% delays 68 min. Call Center: +381 38 410 100. Our cancellation/amendment policy is in force so we can re-allocate vehicles to other travelers wishing to use our services. We may, from time to time, engage the services of other transport companies to provide our service to our passengers. Refreshment stops are provided. Book flights and read 102 reviews on Sky Express. We mainly use Toyota vehicles to provide transfer services. For your flight to qualify for canceled flight compensation, the flight must have been canceled less than 14 days before the scheduled date of departure , and must not be caused by an extraordinary circumstance — that is, a situation that's outside of the airline’s control. We may provide a shared transfer service should there be other customers also delayed. The acquisition of these aircraft marks a new era for SKY express and it inevitably changes the airline industry landscape of Greece. For all questions about changes, cancellations, and refunds – as well as all other questions about bookings – you'll need to contact the company you bought travel from. Sky Express usually operates a policy of offering alternate flights for its customers.Whether or not you accept an alternative flight does … Bus Hire is provided for 1 group of passengers only i.e. Please note that a partial refund is often calculated not as half of the ticket price, but as the difference from the full one-way fare»; airline refund fees, if applicable, under the terms of the fare application. 20. 2. in the order that is subject to refund, click the red button "ticket Refund". If you have reserved a Private Transfer and you are late by more than 30 minutes after the agreed booking time, we reserve the right to charge a waiting fee of 6,000yen per hour per vehicle or part thereof (charges start from the agreed pickup time), or we may charge a rebooking fee depending on your scheduled arrival, or we may consider the service cancelled due to scheduled commitments or driver operating hours and distance limitations dictated by government regulations. We consider our policy very fair and commensurate with other policies found throughout the tourism industry. SkyExpress operates wholly in Japan and the law of Japan applies to all services provided. Changes to confirmed bookings are generally not permitted within 7 days of service and ALL changes are subject to availability. Airlines are having to change and cancel flights daily, but we're here to help you get the travel advice you need. If your flight details change and you do not inform us, we take no responsibility if you miss the scheduled transfer time. An early morning/late night operation fee of 12,000 yen may be applicable for Private Transfer bookings that require vehicle operation outside of our normal business hours. General information about Sky Express. If after sending a request you suddenly change your mind about returning the ticket, we will not be able to do anything. We will never share, sell, or lease any individual personal information with anyone for promotional use without your advance permission or unless ordered by a court of law. A trip cancellation or the ability to change the flight date due to the COVID-19 pandemic depends on whether the flight was canceled or the airline changed its flight schedule. Under EU regulations, Sky Express should pay passengers up to US$700 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart. 3. https://www.airlinequality.com/airline-reviews/sky-express-airlines Βρείτε προσφορές σε αεροπορικά εισιτήρια και ταξιδέψτε σε Θεσσαλονίκη, Κύπρο, Βρυξέλλες και Γαλλία. We adopt a cancellation and amendment policy to ensure the continued smooth operation and availability of our services. Sky Express flight cancellation compensation. How do I change or cancel my booking? Airlines are having to change and cancel flights daily, but we're here to help you get the travel advice you need. Customers are responsible for the payment of all bank fees for any payments from Japanese bank accounts made to us directly into our banking account. 12. Road tolls, driver accommodation and parking charges are added costs when using our Bus Hire service. By providing your credit card details, you authorise us to charge any amount owing to us to the card. Refund to a plastic card: from 3 to 30 days (depends on the issuing Bank). 22. How do I change or cancel my booking? All HK Express fares are non-refundable except for flights to/from the United States, where you may cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of a completed booking and if the reservation is made more than one week prior to departure. In response to COVID-19, airlines continue to adjust their cancellation and change policies for travelers across the globe. Itinerary-a receipt with a note about the flight cancellation/delay, sick leave, death certificates, kinship documents and other supporting documents-depending on the reason for the forced return. 7. Book your next flight with SKY express. 23. For all questions about changes, cancellations, and refunds – as well as all other questions about bookings – you'll need to contact the company you bought travel from. We are under no obligation to provide any replacement service as a result of flight delays or cancellations. If we fail in our service obligation except in the cases listed in these Terms & Conditions, a refund shall be issued if prepaid. In any case, our specialists will make a request for confirmation of the operation to our Agency, and if the necessary amount is not available at the checkout, they will order it. Additional stops incur a fee of 6,000yen per stop. Tags: Airbus Α320neo , Athens , domestic , fleet , flight , flying , Greece news , Greek news , greek news today , international flights , Sky Express , thessaloniki Meeting the needs and expectations of our customers has always been our highest priority and that includes providing services as advertised. If you're looking for information on a Sky Express flight … Merger with Kuban Airlines. We shall not be held responsible for the payment of accommodation, taxi fares, train fares or bus fares should passenger(s) decide to choose an alternative method of transport upon cancellation. For example, if you have already registered for a flight (at the airport, online or via mobile check-in), but did not fly, you must cancel the registration and get confirmation from the airline representative that the corresponding "non-use" status of the ticket is in the reservation system. Carry-on Baggage. The type of ticket refund depends on the reason why you decided to refuse air transportation (voluntarily or involuntarily). Sky Express flight cancellation is no joke — a cancellation can completely ruin your travel plans and cause you to miss out on important events, meetings, tours, and hotel bookings. In the latter case, you should contact a notary to draw up an official power of attorney. 26. We will send an email to inform you of availability and to confirm the pick-up time, airport meeting point, associated costs and details. flight delay (the time considered a delay is set by the airline); change of the air carrier's transportation route; failure to provide passenger service in the class indicated on the ticket; failure of the carrier to provide connecting flights in the case of a single carriage (i.e. Learn more about the benefits Card Membership can provide. Credit cards – We accept Visa, Mastercard, AMEX and JCB cards. We are under no obligation to provide any replacement service as a result of delays or cancellations. Visit the SKY express website and book your seat! We now serve 19 cities in 4 states. Sky Express Greece Baggage Allowances. SkyExpress Any applicable early morning or late night operation fees will be disclosed prior to confirmation of the relevant Private Transfers/Day Tours. Bookings made by customers will be confirmed when SkyExpress sends an email confirmation to the customer. Only 20 days after the only other Russian low-cost airline, Avianova, ceased its operations, Sky Express also decided to stop all flights from 29 October 2011. Select the Card below to read the Guide to Benefits for Trip Cancellation and Interruption Insurance related to that Card. We do not accept cancellations via a third party. Sky Express baggage allowance is dependant on the fares chosen by the passenger. 11. Cancellations/amendments 8 days or more prior to service – no charge & subject to availability. Fares include one checked in piece of baggage, and one piece of hand luggage. 8. 6. As of November 11, 2020, all incoming passengers will be required to have a negative molecular test result (PCR) for COVID-19, performed up to 72 hours prior to entry to Greece. 14. It also acts a deterrent to people who make bookings and then do not show up for their transfer with us. You can request further changes if the alternative flight doesn’t work for you, or if you no longer wish to travel that route. Otherwise, the refund will be made by us upon receipt of a request from the passenger, which may entail additional penalties. A refund or credit shall be provided if we cancel a booking and if the booking was prepaid. For your flight to qualify for cancelled flight compensation, the flight must have been cancelled less than 14 days before the scheduled date of departure , and must not be caused by an extraordinary circumstance — that is, a situation that's outside of the airline’s control. Sky Express flight cancellation compensation Sky Express does its best to limit cancelled flights, but they can still happen. Total compensation we provide for injuries/death shall not exceed the value of the insurance policy coverage. We shall also not be held responsible for the reimbursement of any costs associated with the cancellation or late running of our services. Our vehicles operate to government regulated operating hours and distance and our drivers, by law, must adhere to these regulations. Transfer bookings accepted via our website only. We reserve the right to accept or refuse changes to bookings after confirmation is provided. If you have hired a charter bus on a daily hire basis, the basic usage is set at a maximum of 8 hours per day. IATA code: GQ ICAO code: SEH Web-site: www.skyexpress.gr Social media profiles: Facebook, Instagram Head office: Heraklion International Airport, Nikos Kazantzakis, Heraklion, 716 01 Crete, Greece Phone number: +30 215 215 6510 Fax number: +30 281 022 8360 E-mail: callcenter@skyexpress.gr Find cheap Sky Express flight deals, airline statistics and Sky Express cancellation policy and contact information on momondo. if you have booked a MAX3 service, we may supply a MAX8 or higher service vehicle. Bus Hire bookings are accepted by e-mail which must include an itinerary. Twitter Delta: Delta has canceled change and cancellation fees for travel booked through March 2021. Based in Billings, Montana, Big Sky Airlines began operations in 1978 with passenger service from Billings to Helena and Kalispell, MT. Adults [from 12 years] Children [2-11 years] Infants [Until 2 year] Search for flights Login / MY BOOKING: Login: Info & Service. Kutchan-cho, Abuta-gun, Sky Express airlines won't refund my cancelled ticket. 2. Customers with Pre-Paid Travel Vouchers do not qualify for refunds. Full policy here. A Request for cancellation of air transportation and refund of funds may be accepted for consideration only from the passenger for whom the returned ticket was issued, or from a person authorized by the passenger. Depending on the method of sending the request, this confirmation is either a change in the return status to "Accepted", or an email from the support operator. A cleaning fee of not less than 6,000yen shall also be charged. We cannot guarantee our buses will operate to exact times or the availability of vehicles hence, vacancies may not always be available at the time/s you require to travel. If you have not received a confirmation from us after 3 hours, please contact the operators — your request may not have reached us. According to EU's air passenger rights outlined in Regulation (EC) No 261/2004, you may be entitled to up to €600 in Sky Express (XW) flight compensation if: Your flight was delayed for more than 3 hours. Sky Express, legal name Cretan Aeronautical Exploitations (Greek: Κρητικές Αεροπορικές Εκμεταλλεύσεις Kritikés Aeroporikés Ekmetallefsis), is a Greek airline headquartered in Athens International Airport.It was established in 2005 and so far operates a number of domestic flights, serving 34 destinations. Claiming for Sky Express Canceled Flight Compensation How do you know if you are eligible for Sky Express flight cancellation compensation? Customers are responsible for checking the content of the confirmation that we send once the payment has been made and to advise us if any changes need to be made. Sometimes we may utilise the services of other transport companies to provide our service to our customers. As in ‘Frequently Asked Questions’, of course! average delay Per Day. Here we will try to provide guidance for the most common questions and problems SkyExpress hereby assumes no risk whatsoever on behalf of customers for their own travel arrangements. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your bookings. We reserve the right to change our service to our customers depending on operational requirements due to late flights, weather conditions or any other reason. If You Do Not Agree With Our PolicyIf you do not agree with our Cancellation Policy we ask that you make alternative travel arrangements. 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